Shipping policy
Shipping Policy
At Loviva, we are committed to providing fast, reliable, and secure shipping for every order. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment is successfully received.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional events, processing times may be slightly extended.
Shipping Destinations
We currently ship to:
United States
Canada
United Kingdom
Germany
France
Italy
Spain
Netherlands
Belgium
Austria
Ireland
Sweden
Denmark
Finland
Portugal
Other selected European countries
If your country is not listed at checkout, please contact our customer support for assistance.
Estimated Delivery Time
Region Estimated Delivery Time
United States 10–20 Business Days
Canada 15–30 Business Days
United Kingdom 15–30 Business Days
Europe 15–30 Business Days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Cost
Free Standard Shipping on all orders over $50 USD.
Shipping fees for orders under $50 will be calculated at checkout based on the destination.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information.
Tracking information may take 24–48 hours to become available after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local fees imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Whitney Turner is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery.
We will work with the shipping carrier to resolve the issue and provide an appropriate solution whenever possible.
Contact Us
If you have any questions regarding shipping, please contact our customer support team.
We are always happy to assist you and will respond as quickly as possible.